1
Order placed
Your order begins with the product, quantity, delivery address, and contact information submitted during checkout.
Shipping Policy
Clear shipping from checkout to your door.
Modivara provides free shipping on every product, with a standard delivery time of 3–5 calendar days. This policy explains how orders move through delivery, what to check before placing an order, and what to do if a shipment needs attention.
Last updated: September 20, 2026
Free shipping on all products
No separate shipping charge is added for standard Modivara product delivery.
Shipping cost
Free
Free shipping applies to every Modivara product.
Delivery time
3–5 calendar days
The standard order delivery timeframe.
Order help
24/7 support
Assistance is available whenever a delivery needs attention.
After delivery
30-day flexibility
Free returns and exchanges are available within 30 days.
The order route
A simple path from confirmed order to completed delivery.
The shipping process is designed around clear order information, dependable delivery handling, and support if something changes along the way.
2
Order prepared
The order moves into preparation for shipment. Accurate address and contact details help avoid preventable delivery issues.
3
Shipment moves
Once the parcel is in transit, shipment progress can be followed using the tracking information associated with the order when available.
4
Delivery completed
Standard delivery is expected within 3–5 calendar days. After delivery, inspect the package and product promptly.
Delivery timeframe
Standard delivery is 3–5 calendar days.
Modivara's standard delivery timeframe is 3–5 calendar days. The delivery experience can still be affected by circumstances such as severe weather, carrier disruptions, address problems, unusual demand, access restrictions, or other events outside reasonable control.
Calendar days, not business days.
The stated 3–5 day timeframe is measured in calendar days.
If your order appears delayed beyond the expected timeframe, keep your order details available so support can review the shipment more efficiently.
Tracking your order
Use shipment updates to follow the delivery journey.
Tracking information can help you see when a shipment is moving, when delivery is approaching, and whether a carrier has reported an exception.
01
Keep the order reference available.
Your order details make it easier to identify the correct shipment if you need assistance.
02
Review tracking updates carefully.
Status changes may show movement, attempted delivery, carrier delays, or successful delivery.
03
Allow for status refresh time.
Tracking pages may not update immediately after every carrier scan or handoff.
04
Report unusual delivery issues promptly.
If a shipment is marked delivered but cannot be located, or if tracking stops progressing unexpectedly, support can review the next step.
Address accuracy
A complete delivery address helps prevent avoidable delays.
Before placing an order, review the shipping address carefully. Apartment numbers, unit numbers, postal codes, street numbers, names, and telephone details should be complete and accurate.
Check the full address
Confirm the street, city, state, postal code, apartment or unit information, and recipient name.
Use reachable contact details
Provide an email address and telephone number that can be used for order-related communication if necessary.
Review before checkout
Correcting an address before the order is submitted is easier than attempting to change it after shipment preparation begins.
Report mistakes quickly
If you notice an address problem after ordering, contact support as soon as possible so available options can be reviewed.
When delivery needs attention
Different shipping issues require different next steps.
Keep your order number, delivery details, and any relevant photographs or tracking information available when reporting a shipment problem.
Tracking has stopped moving.
Review the latest carrier status first. If the order has moved beyond the expected delivery window without a useful update, support can review the situation.
The order shows delivered but is missing.
Check the delivery area, household members, building staff, safe locations, and nearby entrances before reporting the shipment as missing.
The package arrives damaged.
Keep the packaging and take clear photographs of the parcel and affected product so the issue can be reviewed accurately.
The shipping details are incorrect.
Report address errors as soon as possible. Changes may become more difficult once an order has entered shipment handling.
After delivery
Check the package before putting the order into use.
Once your shipment arrives, a quick review helps identify any delivery or product issue early and keeps the next step clear.
Package
Check for visible external damage, tearing, crushing, moisture, or unusual signs of mishandling.
Contents
Confirm that the received product, quantity, variant, components, and accessories match the order.
Condition
Inspect the product before assembly or use when practical and note any visible damage or missing parts.
Returns
Free returns and exchanges are available within 30 days if the product is not the right fit for your needs.
24/7 shipping support
Need help with a shipment or delivery?
Send your order details and a clear description of the issue. If photographs or tracking information are relevant, keep them available so the support team can review the next step.